Refund Policy

Refunds are subject to the policies of the respective merchants.

Eligibility

Refunds may be issued for incorrect, missing, or canceled orders depending on the merchant's approval.

Processing Time

Approved refunds will be processed within 7–14 business days, depending on your payment method.

Refund Method

Refunds will be credited back to the original payment method.

Non-Refundable Cases

• If you change your mind after the order is confirmed.
• If the issue is outside of Qoodz and merchant's control (e.g., incorrect address provided).

For assistance with refunds, please contact Qoodz support with your order details, and we will coordinate with the merchant to resolve the issue.